Refund Policy

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: Books with obvious signs of use, CD or DVD that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@theunchartedstudio.com

Shipping
To return your product, you can mail your product to:
6 Calle Sol N
Rincon, Puerto Rico 00677

Please include a copy of your receipt statement and a description of what the issue was with the product. You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.